Connecting Client Satisfaction with Competitive Advantage
It's been 3 years since Promach set its footprints in the aggregate and construction industry.Today what we have as an asset are our 100 plus happy customers.lt is through their referral that we get 80 percent of our business. It's a reflection of a strong bond and assurance of quality between Promach and Clients. Promach owned the trust of customers by providing them with unique and optimised engineering solutions. And gaining trust is not always an easy process, It takes effort and dedication.
To gain competitive advantage, One needs to take care of 2 things.
- Providing cost advantage to clients.
- Providing value advantage to clients.
Providing cost advantage in customised projects is a hard task, But Promach is equipped with a smart team and modern technology. Which enables the organisation to overcome challenges in providing cost benefits to clients. When Intermediate technology seems to be low performing, the technology experts from Promach collaborated with forighn and domestic tech to provide unique and custom solutions thereby reducing the cost. Optimisation of processes was the key to overcome cost challenges.
Value Advantage is provided by premium services with optimised cost. Promach focused more on after sale services which changed industry perceptions of clients. Treating clients as uniquely as possible and engineering their projects with an optimised approach is a new thing in industry. And this reflected in the increased referrals from clients.
All of these achievements are the result of dedicated team work. Promach has the most experienced professionals and technology experts in the industry. They work as a team to organise high performing solutions to challenging problems. Access to cutting edge technology has also helped the cause. Quality in services makes Promach distinguish in the industry.
Over the period of 3 years 100 plus happy customers choose Promach. And Promach provided unique technology solutions to each client. Like we said in the beginning, Gaining competitive advantage in a relatively short amount of time is not an easy process. But Team Promach was dedicated and now the results speak for themselves.